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Customer Care

We currently accept orders from all over the world. Eco Bath London Company will make every effort to despatch orders within two working days of receipt.

We always dispatch orders by next day service (England & Wales) (2-3 day delivery service for Scotland & Northern Ireland) using DPD or TNT couriers

Customer will receive a remainder email from the courier company as soon as the order been dispatched. Additional to that customer will receive a text message or email the expected delivery time DPD  will attempt delivery and if the recipient is not at home a card will be left with written instructions asking them to contact their local depot to re-arrange delivery or to collect. It is then the recipient’s responsibility to contact the courier and re-arrange delivery or collection. It is the Purchasers responsibility to ensure that a recipient or representative is present to sign for the delivery. If the delivery is returned to Eco Bath London after a few unsuccessful attempts for delivery, purchaser will be charged for re-delivery.

For further delivery information and our current delivery charges please read our ‘Delivery Guide’.