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Customer Care

Eco Bath London are committed to protecting your privacy and will use all reasonable endeavors to safeguard the privacy of its users. The information we gather from you is used by us to ensure that we give you the best possible service.

When place an order with Eco Bath London it is necessary for us to collect certain information from you to enable us to complete our service. We need to know your name, e-mail address, billing address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfill your orders and to notify you of your order status. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. For some of our delivery services this number may be given to our couriers.

When you place an order or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information, which you have given to us, to prevent unauthorized access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Eco Bath London never shares or passes on information it gathers in the conduct of its internet / mail-order business.

You will not receive unsolicited mail from other companies as a result of dealing with us.

While every effort is made to keep our site up to date and error free. However, we reserve the right to change prices without notice.

We cannot be held responsible for any errors relating to product changes (including pricing, images, ingredients, claims and descriptions).

While Eco Bath London uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Eco Bath London will not be responsible for any errors or omissions or for the results arising from the use of such information. While Eco bath London takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Eco Bath London will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.